Frequently Asked Questions

Direct Primary Care, or DPC, is a model of healthcare that puts patients first by getting rid of the red tape that constrains traditional practices. How? It’s simple: we don’t accept insurance.

You won’t have to pay a co-pay for office visits or routine physicals. Also, you’ll be able to avoid many visits altogether by sending your questions directly to us via email and text—something you won’t get from a traditional practice.

Yes. Everyone benefits from a service tailored directly to them. That’s why we offer truly custom healthcare. We’re here for you if you’re sick or hurt, but we also help you proactively maintain good overall health. Every visit with us will be thorough, relaxed, and as long as you need to address your health concerns. The longer you’re our patient, the more we learn about your health and lifestyle, and the better we can help you maintain that health.

Here are a few articles that profile the Direct Primary Care approach to medicine:

• FORBES: Direct Primary Care: Restoring The Doctor-Patient Relationship
• US News Physicians Abandon Insurance for Blue Collar Model
• AARP The Doctor Will See You But Not Your Insurance
• American Academy of Family Physicians Direct Primary Care

See our prices on our pricing page. We charge an annual fee, and in exchange you get unlimited office visits, your doctor’s cell phone number, and a whole lot more.

The fee covers your registration fee and primary care through office visits with no co-pay. This includes the following: annual wellness exams, pre-op exams, chronic care office visits, follow-up visits, and treatment of acute illness, all with minimal wait times in the office. It includes your doctor communicating and co-ordinating care plans with any specialists involved in your care. The fee also covers direct communications with your doctor: phone, text, or email.

We treat all kinds of common everyday problems like colds, flu, strep, and rashes. We treat more complicated long-term medical problems like adult diabetes, high blood pressure, high cholesterol, heart disease, and thyroid disorders. We also do full physicals, including Pap smears.

When those types of care are required, we will certainly continue to work with your hospitalist during your hospital stay as well as work closely with any specialist. Depending on the level of care and the sorts of expertise required, we may rely on those specialized caregivers to manage your treatment. Your hospitalist and specialists can reach us directly as well, and that will help streamline your care.

Of course! Physician access is one of the greatest benefits of the direct primary care model. Because illness and injury do not respect regular office hours, you may call, text, or email your physician whenever you need. If something can’t wait until the next business day, the doctor will address it after hours. If the concern is not urgent, you will still hear back in timely manner.

Because you’ll have your doctor’s email and phone number, you can reach out to us whenever you need, wherever you are. Many illnesses can be diagnosed and treated with a simple conversation. We’ll also locate the nearest pharmacy and order the medications most appropriate for your circumstances.

We maintain high standards of patient privacy. We will never provide your health information to any third party unless you specifically ask that we do so.

Charges will be added and applied to your preferred method of payment.

We expect to have an open, honest, respectful relationship with you. If you have voiced a complaint that we cannot satisfy together, we will gladly allow you to terminate your membership.

Unfortunately, no. Your retainer is not yet defined as a “medical expense” in most states and as such is not deductible. Please confer with your tax consultant to clarify tax consequences in your particular circumstances.

Unfortunately, no. Your retainer is not yet defined as a “medical expense” in most states and as such is not deductible. Please confer with your tax consultant to clarify tax consequences in your particular circumstances.

Yes, we take care of any patient regardless of your insurance situation. Since we work completely outside of the insurance system, none of the billing for care here is eligible for insurance reimbursement. However, we recommend that everyone have insurance coverage, which is still important in the event of a major health issue.

Yes. We recommend our patients continue a major medical plan. If you experience a major health issue, you will still need insurance to help cover it.

Yes. You need only sign a one-time waiver declaring that neither you nor your doctor will directly bill Medicare for our services. Even though Medicare will not pay us for any services you receive in our practice, your Medicare benefits will otherwise remain unchanged and can continue to be used for all other medical care received outside of our practice. Medicare can still cover any laboratory testing, imaging, medications, or hospitalizations prescribed by our offices.

You may want to check with your human resources department regarding the use of Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) as possible payment options for your membership. If you are unable to use these funds to pay for the membership fee directly, there is a good chance that you can still use your HSA/FSA as reimbursement for certain services provided through our office.

Unfortunately, no. Your retainer is not yet defined as a “medical expense” in most states and as such is not deductible. Please confer with your tax consultant to clarify tax consequences in your particular circumstances.

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